RETURN POLICY
RETURN
We apply a 7 day return policy when you purchase through www.accrue.kr. Proof of purchase must be submitted and the product packaging fully intact for a return.
For returns after the exercising of a right of cancellation or as a result of defects, the customer is requested to proceed as follows:
1. Please send your return enquiry including a description of the defect or a statement of your request for cancellation to info@accrue.localstar.co.kr
2. The product must be packaged in the original packaging (this shall only apply in case of cancellation in due time), the original shipping packaging or similar damage-resistant packaging, so that the original packaging of the product is not damaged. All of the product parts must be included.
The package may be returned from any post office branch to this given recipient address:
ACCRUE
2F, 214, 111, Seongsuil-ro, Seongdong-gu, Seoul, Republic of KOREA
REFUND
We will refund in 7 days after the items delivers to the address of ACCRUE.
*refund for the item price minus the shipping charge
REPAIR
ACCRUE warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase.
This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.
If your product needs repair, we recommend you visit the retailer who sold the product to you. Your retailer will assess the problem and propose you the best solution.
Should you not have the possibility to contact your retailer, you may contact info@accrue.localstar.co.kr
Repair cost depends on parts and conditions and the shipping cost for repair should be paid by customer.
NOTE
Please make sure that you leave the correct phone number and shipping address when you place an order.
ACCRUE is not responsible for any delivery accident caused by your carelessness.
PRIVACY POLICY
We collect information from you when you place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Policy Only: This online privacy policy applies only to information collected through our website and not to information collected offline.
Contacting Us:
If there are any questions regarding this privacy policy you may contact us using the information below.
ACCRUE
2F, 214, 111, Seongsuil-ro, Seongdong-gu, Seoul, Republic of KOREA
Email: info@accrue.localstar.co.kr